Business Etiquette
Course Overview
This course provides participants with essential skills in business etiquette to enhance their professionalism. Through interactive sessions and practical exercises, attendees will learn about grooming, communication, international etiquette, and more, enabling them to conduct themselves adeptly in diverse professional environments.
Faculty Details
Course Instructors
Name
External Facilitator
Email ID: Not Applicable
Learning Objectives
At the end of the entire course, participants will be able to:
- Identify and practice key business etiquettes that showcase professionalism.
- Improve grooming and introduction skills to enhance self-image and make positive first impressions.
- Utilize effective communication techniques in both one-on-one and group interactions.
- Understand and apply international etiquette standards necessary for global business engagements.
- Handle professional telephone calls and dining situations with confidence and correctness.
- Develop qualities of a lifelong learner to ensure ongoing professional development.
Course Coverage
1. Introduction and Context Setting
(Duration: 15 minutes)
- Introduction of Facilitator & Participants.
- Sharing of Workshop Objectives & managing Expectations of Participants
2. Business Etiquettes to be imbibed to remain as a true professional
(Duration: 60 minutes)
- Define What Business Etiquette is?
- Team Brainstorming - Participants to discuss and agree on common Business etiquettes that will project you as a true professional
- The rule of “10” demonstrating visible / observable Business etiquettes
3. Business Etiquette - Grooming
(Duration:60 minutes)
- Grooming Etiquettes - What & why of Grooming Etiquettes?
- Impact of Grooming in improving Self - Image.
4. Business Etiquette – Introductions & Handshakes
(Duration: 60 minutes)
- Rules & Basics of Introductions. Understand the step-by-step process of Introduction during different situations.
- Understanding the “Handshake” Protocols during Introduction
5. Business Etiquette - Conversation etiquettes
(Duration: 60 minutes)
- Conversation Etiquettes - Do's & Don'ts while engaging in Conversation (One on One & One to Many).
- Learning ready-made sentences to foster Business etiquette while communicating.
- “Good to hear “– card game
6. Merrill & Reid Interpersonal Communication Styles in enhancing Business etiquettes.
(Duration: 45 minutes)
- Understanding the model that people adapt while dealing with others as well as clients for better Business Etiquettes.
- With the help of a questionnaire, participants identify their dominant Interpersonal Communication Style and redesign their styles to suit Business etiquette needs.
7. Telephone etiquette that drives Business etiquette & Business / corporate Ethics, the foundations of Business etiquettes.
(Duration: 45 minutes)
- Telephone handling a call center approach for better team & client handling – a key requirement of Business etiquette.
8. International Business etiquettes
(Duration: 60 minutes)
- Getting an awareness of Business etiquette of our client countries such as US, UK, China, Japan etc It includes everything from punctuality and the firmness of a handshake to your body language etc
9. Dining etiquettes
(Duration: 30 minutes)
- Answering a quiz on identifying utensils used during dining.
- Dos & Don’ts of Dining etiquettes.
10. Being a Lifelong Learner
(Duration: 30 minutes)
- Team Brainstorming - Qualities of a Lifelong Learner
- What are the qualities that we should demonstrate for us to become a Lifelong Learner?
- Actual Qualities of a Lifelong learner
About the Faculty
External Facilitator
Email ID : Not Applicable
