Giving Constructive Feedback
Course Overview
This course focuses on the importance of providing feedback on a regular basis as well as influencing the team members to perform better. It covers the appraisal discussion and the skills involved to have an effective performance conversation.
Faculty Details
Course Instructors
Learning Objectives
Will enable participants to:
- Understand effective performance in today's organization
- Use the appraisal conversation to help the team member unleash potential as well as align with organization goals
- Provide relevant and appropriate feedback
- Manage challenging behavior when giving feedback
Course Coverage
1. Setting The Context
(Duration: 2 hours)
- Understand the key elements of human performance management
- Diagnose performance using an analysis framework
- Review performance improvement in systematic & effective manner
2. Feedback
(Duration: 3 hours)
- Define feedback and the benefits of effective feedback for managers and staff
- Importance of feedback as a continuous process and not as an event
- Importance of Check-In Conversations
- Recognize ineffective types of feedback and the characteristics of effective feedback
- Handling difficult feedback situations
3. Nurturing Performance
(Duration: 3 hours)
- Understand the role of coaching, mentoring in managing performance
- Strategies for Developing People
- Practice Giving and Receiving Feedback using the DESC Model, SBI, BERIISS, etc
About the Faculty
