Interpersonal Effectiveness
Course Overview
This program will enable manager's to communicate effectively, create a positive and collaborative team environment, and navigate difficult conversations constructively.
Effective Interpersonal skills is essential for creating a high-performing work environment where team members feel valued, supported, and motivated. They are able to build strong relationships with their team members and stakeholders, which leads to increased productivity, innovation, and customer satisfaction
Faculty Details
Course Instructors
Learning Objectives
Will enable participants to:
- Communicate clearly and concisely, tailoring their messages to different audiences
- Listen actively and empathetically, seeking to understand the perspectives of others
- Create a positive and supportive work environment that encourages collaboration and trust
- Navigate difficult conversations with confidence and respect
- Resolve conflicts constructively, focusing on issues rather than personalities
Course Coverage
1. The Importance of Effective Communication
(Duration: 120 minutes)
- Defining effective communication and its role in leadership
- Clarity in communication with the team on setting expectations, encouraging open dialogue and open feedback
- Listening to clients / stakeholders to collaborate better and understand their stated and unstated needs / goals / expectations
2. Fostering a Positive and Collaborative Team Environment
(Duration: 120 minutes)
- Building a high performing team with trust, rapport, and psychological safety among team members
- Encouraging open communication and idea sharing for enhanced synergy among team members
- Creating an environment of recognition by celebrating small victories
3. Navigating Difficult Conversations Constructively
(Duration: 60 minutes)
- Recognizing the signs of difficult conversations with team members and their potential impact
- Employing active listening, empathy, and Assertive techniques with team members and clients
- Focusing on issues rather than personalities, seeking common ground, and finding resolutions
4. Resolving Conflicts Constructively
(Duration: 60 minutes)
- Recognizing the sources of conflict and their potential impact on team dynamics
- Employing conflict resolution strategies that focus on mutual understanding and consensus with team members and clients
- Acknowledging concerns, maintaining professionalism, ,transparency about actions taken to address conflict
About the Faculty
